We value our customers’ shopping experience. If you are not satisfied with your product, we offer a simple return and refund process. Please follow the policy below for returns and refunds.
1. Return Conditions
Returns must meet the following conditions:
- The product is unused, retains its original packaging, tags, and accessories.
- The product is free from damage or user-caused defects.
- The return must be submitted within 30 days after receiving the product.
Customized products and certain items (e.g., personal hygiene products) are not eligible for return, so please review product details carefully before purchasing.
2. Return Process
Follow these steps to initiate a return:
- Send an email to customer support with your order number, return reason, and product photo.
- We will review the return request and provide the return address and instructions.
- Return the product to the designated address and ensure it is safely packaged.
3. Refund Time
Once we receive the returned product and verify it meets the return conditions, your refund will be processed within 7 business days. The refund will be issued to the original payment method used.
4. Return Shipping Cost
The customer is responsible for the return shipping cost unless the product has quality issues or we shipped the wrong item. In such cases, we will cover the return shipping cost.
5. Refund Method
The refund will be processed through the original payment method. If you paid via credit card, it may take 3-5 business days for the refund to appear in your account, depending on the card issuer.
6. Special Cases
If the product is damaged during shipping or you haven’t received it, please contact us immediately. We will assist in providing a replacement or refund.
7. Contact Information
If you have any questions regarding returns and refunds, please contact us via email: [email protected]